Frequently Asked Questions
🐾 How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times are estimated at 3–7 business days in the United States, 4–8 business days in Canada, and 7–15 business days internationally.
Please note that processing and delivery times may be longer than expected during busy periods, holidays, high-volume sales, carrier delays, customs, or other circumstances outside our control.
📦 Will I receive a tracking number?
Yes! Once your order has shipped, you’ll receive a tracking number by email. Please allow up to 48 hours for tracking information to become active.
🔄 What is your return policy?
We offer a 30-day return window from the date your order is delivered. Items must generally be unused, in their original condition, and in their original packaging when applicable.
Please contact us before sending anything back.
💰 How will I receive my refund?
Once your return has been received and inspected, approved refunds will be issued to your original payment method.
Please allow several business days for your bank or payment provider to process the refund.
📩 How do I contact Barky&Co?
You can reach our customer support team at:
We aim to respond to customer inquiries within 1–2 business days.
🐶 What types of pets are your products for?
Our products are designed for a variety of furry companions, including dogs, cats, and other small pets. Product descriptions will specify any size or weight recommendations when applicable.
🛒 Can I change or cancel my order?
If you need to make a change or cancel your order, contact us at barkycosupport@gmail.com as soon as possible.
We’ll do our best to accommodate your request, but once an order has been processed or shipped, changes or cancellations may no longer be possible.
📍 What happens if I entered the wrong shipping address?
Contact us as soon as possible if you notice an incorrect address.
Once your order has shipped, we may not be able to change the delivery address, so please double-check your information before completing your purchase.
🌎 Do you ship internationally?
Yes! We ship to customers in multiple countries. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
📦 What should I do if my order arrives damaged?
If your order arrives damaged or you receive the wrong product, contact us at barkycosupport@gmail.com with your order number and clear photos of the product and packaging.
We’ll review the situation and work with you to find the best solution.
🐾 Still have questions?
We're here to help!
Barky&Co — Happy pets, happy homes. ❤️